Refund policy
PureDrive Return & Refund Policy
Last updated: October 22, 2026
At PureDrive, we take pride in providing quality premium streetwear. Our products are made to order, and we want every customer to shop with confidence.
Returns and Exchanges
Because our clothing is produced on demand, we generally do not accept returns or exchanges for changes of mind, incorrect sizes selected at checkout, or personal color preferences, except where required by applicable law.
Please review product descriptions and sizing guides carefully before purchasing.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery.
Include your order number, a description of the problem, and photos where available.
For eligible claims, we will arrange a replacement or refund at no additional cost.
Lost or Missing Packages
If your package does not arrive, please contact us within 30 days of the estimated delivery date so we can investigate and arrange an appropriate resolution.
Order Cancellations
Contact us as soon as possible if you need to cancel an order. Cancellation may be possible before production begins but cannot be guaranteed once production has started. Applicable legal cancellation rights remain unaffected.
Refund Processing
Approved refunds are issued to the original payment method. Processing times may vary depending on your payment provider.
Return Shipping
Please contact us before returning any item. Do not send products back without receiving return instructions. If a return is required because of our error or a defective product, we will arrange return shipping at no cost to you.
Contact Us
For assistance with returns, refunds, or order issues, please email:
samoitaondieki@gmail.com
Nothing in this policy limits consumer rights provided by applicable law.